The A-1 Freeman Moving Group Difference for Employee Relocation We’ve found out what companies like yours want more than anything from a moving company, having conducted better than 1,000 interviews and focus-group sessions – in addition to transferring hundreds of companies and thousands of employees in the course of our history: You want to set up your corporate relocation yourself. You want to know that your employees will receive exemplary care from us at each stage of the relocation. You want an accurate invoice from us. You want objective reporting on the proficiency of our relocation services and how mindfully we delivered them. In response, we’ve initiated what we’ve dubbed our “Silent” Employee Relocation Service. What it’s meant to silence is the overwhelming bombardment of information and update requests as well as complaints businesses like yours tend get from their employees during the usual corporate move is underway. And in delivering this silent service, we’ve seen to it that there’s nothing usual about a corporate move managed by A-1 Freeman Moving Group! Here’s How We’ve Set Ourselves Apart Accountability Plainly announcing ourselves as a key contact with your employees and letting them know we assume personal responsibility for making their transfer a great one Making good on each and every pledge we make Acting as an extension of your organization: an "on-staff" mover Providing exact definitions of our services and fulfilling your employees’ expectations Move Policy Management and Adherence Making full use of our proprietary Move Management Technology to understand and maintain your relocation policy and thereby cut down the number of calls you have to field from employees while the move is being carried out Developing our client profile of your company, which outlines in some detail almost every relocation feature, [prior to our agreeing on the first move Constantly consulting the client profile in order to conclude whether a certain move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, necessitates that we "Call for Authorization", or is "Never Authorized" Doing everything possible to fully understand you, our client, and your desires prior to our move relationship Making sure we always have the latest contact, policy, and contract files Employee Education Providing thorough explanations of how we execute our services and what our Move Concierges will be accountable for Making a preliminary call to make sure you have some understanding of ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Dispatching our Move Concierges to meet personally with your relocating families to determine and understand their needs, review the move process, and make a precise estimate of their possessions Communication Keeping in constant communication with your relocating employees to prevent superfluous calls from coming through to you Enabling 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Advising your Move Concierge to communicate more than 70 times with you, your relocating employees, and others who’ll help your employees have a headache-free relocation Continuing communication – even through final claims resolution, if such are made Proactive Customer Service Taking full responsibility for keeping you and your employees fully apprised and assured while their move is underway Using our move management technology to recognize potential problems before they come up Providing ”front-loaded” employee education and communication to dispel misapprehensions and assure peace of mind Responsiveness Making an introductory call to your moving employees within 24 hours Instantaneously returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Closely monitoring our quality as a whole and the responsiveness of every A-1 Freeman Moving Group employee who comes in contact with you and your employees throughout the move Following up after the move with a telephone survey of your relocated employees Evaluating each stage of the move when it’s finished Posting the results of our analysis on your website – objective results that make it possible for you to measure our performance against your quality standards and help us focus on continual service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the surest way to prevent your relocating employees from calling or emailing you with issues is not to have issues in the first place Insuring that we’re never without exemplary people ready to help you anywhere in the nation read what others have said about us Request a free quote