The A-1 Freeman Moving Group Difference for Employee Relocation After conducting better than 1,000 interviews and analyzing our focus-group findings, we at A-1 Freeman Moving Group have come to understand this more than anything else about what businesses like yours value from a mover: You want to arrange your corporate relocation yourself. You want to know that your employees will receive exemplary care from us at each stage of the relocation. You want a detailed invoice from us. You want honest reporting on the quality of our relocation services and how mindfully we executed them. As a result, we’ve initiated what we’ve dubbed our “Silent” Employee Relocation Service. What it’s meant to silence is the continual bombardment of information and update requests as well as complaints businesses like yours tend get from their employees during the usual corporate move is underway. And in delivering this silent service, we’ve gone the extra mile to insure there’s nothing typical about a corporate move executed by A-1 Freeman Moving Group! Here’s How We’ve Set Ourselves Apart Accountability Plainly announcing ourselves as a key contact with your employees and letting them know we take personal responsibility for making their transfer an exceptional one Fulfilling each and every pledge we make Serving as an extension of your organization: an "on-staff" mover Providing accurate definitions of our services and fulfilling your employees’ expectations Move Policy Management and Adherence Making full use of our proprietary Move Management Technology to take account of and maintain your relocation policy and thus cut down the number of calls you have to field from employees while the move is in progress Developing our client profile of your company, which outlines in some detail for all practical purposes every relocation necessity, [prior to our accepting the first move Constantly consulting the client profile in order to conclude whether a certain move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, necessitates that we "Call for Authorization", or is "Never Authorized" Doing everything possible to thoroughly understand you, our client, and your needs prior to our move relationship Making sure we always have the latest contact, policy, and contract files Employee Education Providing thorough explanations of how we execute our services and what our Move Concierges will be accountable for Making a preliminary call to make sure you have some understanding of ... moving fundamentals Our In-Home or Video Inventory Process insurance coverage shipment dates and spreads Corporate Move Policy how we help children and families move Dispatching our Move Concierges to meet personally with your relocating families to recognize and understand their needs, review the move process, and make a precise estimate of their possessions Communication Keeping in constant communication with your relocating employees to keep superfluous calls from reaching your ears Enabling 24-hour-a-day Move Concierge assistance Providing move status updates online 24 hours a day Advising your Move Concierge to communicate more than 70 times with you, your relocating employees, and others who’ll help your employees have a headache-free relocation Continuing communication – even through final claims resolution, if such are filed Proactive Customer Service Committing ourselves to keeping you and your employees fully apprised and assured while their move is underway Using our move management technology to recognize potential problems before they materialize Providing ”front-loaded” employee education and communication to dispel misapprehensions and create peace of mind Responsiveness Making an introductory call to your relocating employees within 24 hours Instantaneously returning calls to you and your transferring employees Being on-call for your and your employees 24 hours a day, 365 days a year Evaluation and Reporting Fastidiously monitoring our quality as a whole and the performance of each A-1 Freeman Moving Group employee who comes in contact with you and your employees during the move Following up after the move with a telephone survey of your relocated employees Assessing every stage of the move when it’s over Posting the results of our assessment on your website – honest results that enable you to gauge our performance against your quality standards and help us focus on continual service delivery enhancement Total Quality Control Providing it in a sincere belief tested by experience that the best way to prevent your relocating employees from calling or emailing you with issues is not to have issues in the first place Assuring that we’re never without exemplary people ready to assist you anywhere in the nation read what others have said about us Request a free quote